Terms and Conditions

1. LEGAL FRAMEWORK AND REGULATORY COMPLIANCE

These Terms are framed in compliance with applicable Indian laws, including but not limited to the Information Technology Act, 2000, the rules framed thereunder, the Digital Personal Data Protection Act, 2023, and applicable guidelines, circulars, and directions issued by regulatory authorities such as the Reserve Bank of India (RBI), wherever relevant.

Giftport operates strictly within the legal framework governing digital platforms, intermediaries, and technology-enabled service providers in India.

2. NATURE AND SCOPE OF SERVICES

Giftport is engaged in the business of providing digital reward, incentive, loyalty, and gift card solutions, including but not limited to the distribution of digital gift cards, brand vouchers, reward points, and incentive-based benefits through online and API-enabled systems for B2B, B2C, and B2B2C use cases.

Giftport acts solely as a technology and distribution platform. The Company does not operate as a bank, non-banking financial company (NBFC), prepaid payment instrument (PPI) issuer, wallet provider, or payment system operator. All gift cards and vouchers are issued by respective third-party brands or authorized issuers and are governed by their independent terms and conditions.

3. ELIGIBILITY TO USE THE PLATFORM

Use of the Platform is strictly limited to individuals who are at least eighteen (18) years of age and who are legally capable of entering into a binding contract under Indian law. If the User is accessing the Platform on behalf of a company, partnership, or other legal entity, the User represents and warrants that they are duly authorized to bind such entity to these Terms.

Giftport reserves the right to deny access to the Platform if it determines, at its sole discretion, that a User is ineligible or non-compliant.

4. USER REGISTRATION AND ACCOUNT RESPONSIBILITY

Certain Services may require the User to register an account or provide accurate personal or business information. The User agrees to provide true, current, and complete information and to update such information as necessary.

The User is solely responsible for maintaining the confidentiality of login credentials and for all activities carried out through their account. Giftport shall not be liable for any loss or damage arising from unauthorized access resulting from User negligence, credential sharing, or security compromise on the User’s end.

Giftport reserves the right to suspend, restrict, or terminate any account if it reasonably believes that the account is being misused, compromised, or operated in violation of these Terms or applicable law.

5. PAYMENTS AND TRANSACTION PROCESSING

All payments made on or through the Platform are processed using RBI-authorized and PCI-DSS compliant payment gateways and banking partners. Giftport does not collect, store, process, or retain any sensitive payment information such as debit card numbers, credit card numbers, CVV, PINs, net banking credentials, or UPI details.

Transaction success is subject to authorization by the User’s bank or payment service provider. Giftport shall not be held responsible for transaction failures, delays, reversals, or errors caused by banks, payment gateways, technical issues, or force majeure events.

6. GIFT CARDS, VOUCHERS, AND REDEMPTION

All gift cards and vouchers available through the Platform are subject to the respective brand’s terms, conditions, usage restrictions, and validity periods. Giftport does not guarantee uninterrupted availability or redemption of any voucher.

Unless expressly stated otherwise, gift cards and vouchers are non-refundable, non-redeemable for cash, and may not be replaced if lost, stolen, misused, or expired. Redemption is subject to the issuing brand’s acceptance and operational policies.

7. API AND ENTERPRISE SERVICES

Access to Giftport APIs and enterprise-level services is governed by separate commercial, technical, and contractual arrangements. Users are prohibited from reverse engineering, scraping, unauthorized access, or excessive usage beyond agreed limits.

Giftport reserves the right to suspend or revoke API access without prior notice in case of security threats, misuse, breach of agreement, or regulatory concerns.

8. USER CONDUCT AND OBLIGATIONS

The User agrees not to use the Platform for any unlawful, fraudulent, abusive, or prohibited activity. The User shall not upload, transmit, or distribute any content or code that is malicious, harmful, or infringing upon the rights of others.

Any attempt to compromise platform security, data integrity, or service availability shall result in immediate suspension and potential legal action.

9. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights relating to the Platform, including software, source code, APIs, designs, trademarks, logos, content, and proprietary systems, are owned by or licensed to Giftport.

No rights are granted to the User except the limited right to access and use the Platform in accordance with these Terms. Unauthorized copying, reproduction, modification, or distribution is strictly prohibited.

10. DATA PROTECTION AND PRIVACY

Giftport collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By using the Platform, the User consents to such processing in compliance with applicable data protection laws.

Giftport implements reasonable security practices and procedures to protect User data but does not guarantee absolute security.

11. SUSPENSION AND TERMINATION

Giftport may, at its sole discretion, suspend or terminate access to the Platform with or without notice if the User violates these Terms, applicable law, or poses a security or compliance risk.

Termination shall not affect any accrued rights or obligations, including payment obligations or indemnity clauses.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Giftport shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Platform.

Giftport’s total liability, if any, shall not exceed the amount paid by the User for the specific transaction giving rise to the claim.

13. INDEMNIFICATION

The User agrees to indemnify, defend, and hold harmless Giftport, its directors, officers, employees, and affiliates from any claims, losses, damages, liabilities, penalties, or expenses arising from the User’s breach of these Terms, misuse of the Platform, or violation of law.

14. FORCE MAJEURE

Giftport shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, acts of government, cyber incidents, system failures, or network disruptions.

15. AMENDMENTS TO TERMS

Giftport reserves the right to modify or update these Terms at any time. Continued use of the Platform after such changes constitutes acceptance of the revised Terms.

16. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Courts having competent jurisdiction in India shall have exclusive jurisdiction over any disputes.

17. GRIEVANCE REDRESSAL MECHANISM

In accordance with applicable law, Users may raise grievances at: