This Refund Policy (“Policy”) is issued by Giftport Digital Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office in India (“Company”, “Giftport”, “we”, “us” or “our”). This Policy governs the terms and conditions relating to refunds of payments made for products and services purchased through the website www.giftport.in, application interfaces, APIs, dashboards, or any other digital platform operated by the Company (collectively, the “Platform”).
This Policy forms an integral part of the Company’s Terms & Conditions, Cancellation Policy, Privacy Policy, and other applicable policies, and shall be read in conjunction with the same.
1. NATURE OF PRODUCTS AND SERVICES
Giftport facilitates the issuance, distribution, and redemption of digital gift cards, vouchers, reward instruments, and related digital services. The products offered through the Platform are intangible digital goods which, once generated, activated, or delivered, cannot be returned, reversed, or reused.
Due to the irreversible nature of digital gift cards and the involvement of third-party brand issuers, refunds are subject to strict limitations as set out in this Policy.
2. GENERAL REFUND PRINCIPLE
All sales made through the Platform are final. Refunds shall be provided only in exceptional circumstances and strictly in accordance with this Policy. No refund shall be issued merely on account of a change of mind, error in recipient details provided by the User, or non-usage of the digital product after delivery.
The Company reserves the sole discretion to determine the eligibility of any refund request.
3. ELIGIBLE CIRCUMSTANCES FOR REFUNDS
A refund may be considered only where the transaction has failed and the digital gift card or voucher has not been generated, activated, or delivered, or where a duplicate or erroneous debit has occurred due to a technical failure attributable solely to the Company or its authorized payment processing partners.
Refunds may also be considered where an order is cancelled by the Company prior to issuance of the digital product due to regulatory restrictions, unavailability, or suspected fraudulent activity.
4. NON-REFUNDABLE TRANSACTIONS
No refund shall be issued once a digital gift card, voucher, or reward instrument has been successfully generated, activated, shared, or delivered, irrespective of whether such product has been redeemed or used.
Transactions processed through APIs, bulk orders, customized reward programs, or B2B campaigns shall be non-refundable once processing has commenced.
The Company shall not be responsible for refunds arising out of incorrect information provided by the User, including incorrect mobile numbers, email addresses, or recipient details.
5. REFUND PROCESS AND TIMELINES
All refund requests must be submitted in writing to cs@giftport.in, along with complete transaction details and supporting information. Upon receipt of a valid refund request, the Company shall review the request and, where approved, initiate the refund within a reasonable time.
Refunds shall be processed only through the original mode of payment used by the User and within timelines prescribed by the applicable payment gateway, bank, or regulatory authority. The Company shall not be responsible for delays caused by banks or payment service providers.
6. PAYMENT GATEWAY AND BANK CHARGES
Any charges levied by banks or payment gateways, including transaction fees or processing charges, may be deducted from the refund amount, where applicable and permissible under law.
7. FRAUD PREVENTION AND MISUSE
The Company reserves the right to withhold or deny refunds where it suspects fraudulent activity, abuse of the refund process, violation of the Company’s Terms & Conditions, or unlawful conduct. The Company may seek additional verification before processing any refund request.
8. LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with refund requests, delays, or rejections, except as expressly required under law.
9. RELATIONSHIP WITH OTHER POLICIES
This Refund Policy shall be read in conjunction with the Company’s Cancellation Policy, Terms & Conditions, and other applicable policies. In the event of any inconsistency, the Company’s decision shall be final and binding, subject to applicable law.
10. AMENDMENT OF POLICY
The Company reserves the right to amend, modify, or update this Policy at any time to reflect changes in legal requirements, regulatory expectations, or business practices. Any such amendments shall be effective upon publication on the Platform.
11. GOVERNING LAW AND JURISDICTION
This Policy shall be governed by and construed in accordance with the laws of India. Courts having competent jurisdiction in India shall have exclusive jurisdiction over any disputes arising from or relating to this Policy.
12. CONTACT AND GRIEVANCE REDRESSAL
For any queries or grievances relating to this Refund Policy, Users may contact:
