This Cancellation Policy (“Policy”) is issued by Giftport Digital Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office in India (“Company”, “Giftport”, “we”, “us” or “our”). This Policy governs the terms and conditions relating to cancellation of orders, transactions, and Services purchased or availed through the website www.giftport.in, application interfaces, APIs, dashboards, or any other digital platform operated by the Company (collectively, the “Platform”).
This Policy forms an integral part of the Company’s Terms & Conditions, Privacy Policy, and other applicable policies and shall be read in conjunction with the same.
1. NATURE OF PRODUCTS AND SERVICES
Giftport facilitates the sale, issuance, and distribution of digital gift cards, vouchers, reward instruments, and related digital services. The Products offered on the Platform are intangible digital goods which, once issued, delivered, or activated, cannot be physically returned, recalled, or reused.
Due to the nature of digital products and the involvement of third-party brand issuers, cancellations are subject to strict conditions and limitations as set out in this Policy.
2. GENERAL CANCELLATION PRINCIPLE
Orders placed on the Platform are considered final and binding once payment has been successfully processed and the order has been confirmed. Cancellation requests shall be considered only in limited circumstances and strictly in accordance with this Policy.
The Company reserves the right to reject any cancellation request that does not meet the criteria specified herein.
3. CANCELLATION BEFORE ISSUANCE OR DELIVERY
A User may request cancellation of an order only if the digital gift card, voucher, or reward instrument has not been issued, activated, or delivered. Such requests must be made immediately after placing the order and prior to the processing or issuance of the product.
Cancellation requests received after issuance, activation, or delivery of the digital product shall not be accepted under any circumstances.
4. NON-CANCELLABLE TRANSACTIONS
Once a digital gift card, voucher, or reward instrument has been generated, activated, shared, or delivered to the User or the intended recipient, the transaction shall be deemed complete and non-cancellable. The Company shall not entertain cancellation requests in such cases, irrespective of whether the voucher has been redeemed or used.
Transactions processed through APIs, bulk orders, customized campaigns, or B2B reward programs shall also be non-cancellable once processing has commenced.
5. CANCELLATION DUE TO TECHNICAL ERRORS
In the event that an order fails due to a technical error attributable solely to the Company or its payment processing partners, the Company may, at its sole discretion, cancel the transaction and initiate appropriate remedial action. Such action may include reprocessing of the order or initiation of a refund in accordance with the applicable Refund Policy.
No cancellation shall be permitted where the error arises due to incorrect information provided by the User or due to circumstances beyond the Company’s reasonable control.
6. CANCELLATION BY THE COMPANY
The Company reserves the right to cancel any order or transaction at its sole discretion, including but not limited to cases involving suspected fraud, unauthorized or unlawful activity, violation of the Company’s Terms & Conditions, regulatory restrictions, pricing errors, or unavailability of products.
In such cases, the Company shall not be liable for any indirect or consequential losses suffered by the User.
7. MODE OF CANCELLATION REQUEST
All cancellation requests must be submitted in writing to the Company through its official support channel at cs@giftport.in, along with relevant transaction details. The Company shall review such requests and communicate its decision within a reasonable time.
Submission of a cancellation request does not guarantee approval of such request.
8. RELATIONSHIP WITH REFUND POLICY
Approved cancellations, where applicable, shall be governed by the Company’s Refund Policy. Refunds, if any, shall be processed only in the original mode of payment and within timelines prescribed by applicable payment gateway or banking regulations.
9. LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law, the Company shall not be liable for any loss, damage, or inconvenience arising from rejection of a cancellation request, delay in processing, or non-availability of cancellation for digital products once issued.
10. AMENDMENT OF POLICY
The Company reserves the right to amend, modify, or update this Policy at any time in order to reflect changes in business practices, legal requirements, or regulatory expectations. Any such amendments shall be effective upon publication on the Platform.
11. GOVERNING LAW AND JURISDICTION
This Policy shall be governed by and construed in accordance with the laws of India. Courts having competent jurisdiction in India shall have exclusive jurisdiction over any disputes arising from or relating to this Policy.
12. CONTACT AND GRIEVANCE REDRESSAL
For any questions or concerns regarding this Cancellation Policy, Users may contact:
